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Leading Cross Cultural Virtual Teams
… Meet Project Objectives Through Effective Global Virtual Teaming
High-performance teams are a must in this world of intense
competition and higher expectations.
Global virtual teaming has become a necessity as organizations
become increasingly distributed and suppliers and clients actively
engage in joint projects. Teams work across geographical and
organizational boundaries to deliver solutions and services to
global users where distance and differences, both geographic and
cultural, amplify the effect of issues and factors that are
relatively straightforward when managing a team of people in the
same location.
This course delivers practical concepts and techniques that
participants will start using immediately on their global projects.
Participants will be taught how to flex their project management and
communication skills to accommodate cultural differences and the
needs of virtual project environments. Using basic models that
identify cultural diversity issues, typical cultural traits and the
interplay between organizational, national and ethnic differences,
participants will address real world issues.
Prerequisite
Must be in a supervisory role
Course Level
Advanced
Duration
2 Days
Who should attend?
This program is designed for program managers, project
managers, people leaders, team leaders and others responsible
for managing and working on cross-cultural global projects or
tasks and with teams that work predominantly in virtual mode.
Different versions of this course can be presented to
participants at different management levels within an
organization. Participants should have experience working on or
managing projects that span cultural and/or geographical
boundaries.
Performance Focus
The primary goal of this course is to provide project
managers with the knowledge and skills to recognized and address
the range of issues and pressures that are unique to global,
remote, and virtual team leadership. The workshop will address
effectively working the most of virtual techniques in order to
become a better leader in what will soon become the normal mode
for managing in the 21st century.
Content
Basic outline of the course:
Foundation Concepts
Strategic context: the business
environment and the need for global projects
Power of cultural and emotional intelligent
Commonalities and differences:
Address common values, goals and objectives to promote unity
What are virtual teams: cross-cultural teams?
Project characteristics
Project Management as a critical business process
Challenges: The people, process and tools issues in cross-cultural
virtual teams
Overview of the project management process and core principles
How target competencies form a foundation for effective performance:
Project Management, Relationship Management, Supplier management,
Challenge management
Global leader skill sets
Cultures
What is a culture?
Examining a culture or country, cultural challenges and business
etiquette
Intersecting organizational, national, regional, ethnic, and team
cultures
Cultural attributes
The power of diversity and its price
Communications
The role of communication in leading Cross Cultural Virtual teams
Building relationships, establishing mutual confidence and trust
Using cultural diversity awareness, problem solving and effective
communication skills to avoid and resolve conflict.
Principles of communications
Principles of formal project management communications
Impact of technology on communication
Introduction to tools for managing virtual teams
Written Communication
Exercise: email communications in cross cultural environment |
Initiating, Planning,
Executing, and controlling work
Planning virtual work
How cross-cultural issues affect planning, executing and controlling
projects.
Assessing roles and responsibilities –who does, what where, who is
delivering what to do , whom, when, and why
Taking advantage of opportunities to develop team members through
each phase of the project life cycle
Developing a model for leading /managing a global team
Managing project kick –off
Characteristics of an effective cross cultural leader –focus, team
ground rules, work coordination, problem solving, and articulating
leadership action plan
Managing Continuous Improvement
Managing virtual cross-cultural post project reviews
Addressing criticism tolerance
Managing process improvement across multiple projects
Documenting and communicating lessons learned
Recap & Closing
Exercise, action planning
Recap of course goals and objectives |
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